11-01-2021 01:53 PM
Hi,
Been trying to access the upgrade lounge before the 14th to make sure I can get in and I'm unable to enter my agreement number. The site only allows numbers to be entered but my agreement number is a mix of letters and numbers.
Anyone else having the same issue.
11-01-2021 02:07 PM
11-01-2021 02:16 PM
14-01-2021 09:51 AM
I've got the same problem - did you fix it?
14-01-2021 10:11 AM
14-01-2021 10:15 AM
Fair enough, thanks. Hope they don't mess it up. I remember people complaining about the upgrade program when the S20 was released. I wasn't a part of it back then.
14-01-2021 11:25 AM
I'm having the same issue. All I have is an order number from Samsung which is alphanumeric and isn't accepted. Support weren't able to help and asked me to contact Klarna.
14-01-2021 11:33 AM
14-01-2021 11:36 AM
I was also dubious... and as expected they couldn't help. All they could give me was the "Merchant Reference" which is the same as the Samsung Order number. Is the Samsung order number the reference you've got, or do you have something different?
14-01-2021 11:39 AM