Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
12-02-2020 04:59 PM in
You've gotten further than me, been trying since the event, i get a mixture of either getting the 'choose phone' button at which point nothing happens bar a move to the bottom of the screen or i just get the bottom set of the webpages text and a totally blank page.
Called Samsung and they checked tech support who said the site is 'going through an upgrade' and to try again in a couple of days.......not exactly cracking service.
12-02-2020 05:03 PM in
12-02-2020 05:04 PM - last edited 12-02-2020 05:07 PM
'Going through an update' at a time when they know that their servers will be at its busiest on one of the most anticipated launch days of the year..... smells like bullsh#t to me!
12-02-2020 05:07 PM in
I had a few issues.
Chrome didn't show the phones when 'Choose Galaxy' was pressed.
My main issue was that right at the end it came up saying that payment was unsuccessful and if I wished to try a different payment which I did. This also errored. It was only when I checked my emails I'd noticed BOTH actually went through. Cancelled one. All seems fine.
I'm guessing we are getting the free buds again like last year?
12-02-2020 05:08 PM in
12-02-2020 05:13 PM in
12-02-2020 05:14 PM in
Anyone managed to get through the screens to upgrade to s20?
I put in my agreement number and name choose a phone s20 plus and answer yes to all the questions about my s10+..it then takes no account of any value for my old phone wanting me to pay full whack..
No mention of free buds or paying off my current agreement either ..
It seems the upgrade program is now akin to PCP for a car
Phoned customer services last night and they blame the website..been into local samsung centre and they know less than me
Kinda makes you wonder why bother?
You don't get to use your current upgrade phone as part of trade in as you currently have only paid half for it!
12-02-2020 05:18 PM in
@Xbrucedogx The value for your old S10 will be used to clear off the exisiting credit agreement with Klarna, and then the new agreement starts afresh for your S20. Hope that explains why you don't actually see a discount for returning the old S10. Last year, a week or so after sending back my old S9, I got emails to say the old finance agreement had been cleared and closed.
12-02-2020 05:19 PM in
I have decided to buy out my remaining 12 months and trade in my phone and start a fresh with Sky.
Im getting the huawei p30 pro for 20 quid a month im sick of the shoddy samsung treatment!