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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 12-02-2020 09:36 AM)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
AdamCollins
Navigator
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Galaxy S20 Series

I've not had any texts or emails from Samsung no

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AdamCollins
Navigator
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Galaxy S20 Series
@R12wan I managed to sign the agreement but then the screen went white and I've got order number from Klarna
R12wan
First Poster
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Galaxy S20 Series

This Happened to me as well.  But they couldn't find my order reference.   I gave up and just ordered again. 

 

i was told that my first payment would be refunded back to be. 

 


@AdamCollins wrote:
@R12wanI managed to sign the agreement but then the screen went white and I've got order number from Klarna



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AdamCollins
Navigator
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Galaxy S20 Series
Do you have 2 order numbers now then with Klarna?
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R12wan
First Poster
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Galaxy S20 Series

@AdamCollins wrote:
Do you have 2 order numbers now then with Klarna?

No as they could not find my first order. 

 

 

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R12wan
First Poster
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Galaxy S20 Series

have you tried ringing Kalan ?  

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SeanG79
Apprentice
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Galaxy S20 Series

So after my threats to go to iPhone, after seeing the enhanced trade price outside of the Klarna/upgrade programme, I have paid for the S20 outright, got £350 for the trade in and overall saved £62. Order number received - wish I had done this from the outset, would have saved myself a lot of frustration and over an hour on the phone.

 

The whole upgrade process seemed so much better last year, but then I think they were still backing off of Close Brothers systems.

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Badger1974
Apprentice
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Galaxy S20 Series
It happened to me last year and 4 times today. So far Samsungdont low howcto help and I can't contact Klarna
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Badger1974
Apprentice
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Galaxy S20 Series
Same here....the 4th attempt said I'd failed....well done Klarna and Samsung....you suck....
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R12wan
First Poster
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Galaxy S20 Series

I agree mate 

 

its so frustrating wasted like 4 hours trying to sort mine out 

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