S20 Upgrade Lounge Issues

[Michaelolah]

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

[Adamw969]

Hi, do you return just the phone on the upgrade program or do you have to send your charger with it also? 

[steve0]

---

@Adamw969 wrote:

Hi, do you return just the phone on the upgrade program or do you have to send your charger with it also? 

---

just the phonr

[Adamw969]

---

@steve0 wrote:

---

@Adamw969 wrote:

Hi, do you return just the phone on the upgrade program or do you have to send your charger with it also? 

---

just the phonr

---

Cheers 👍 

[steve0]

returned my s10+ on the 12th, and received an email today, 17th, from klarna informing that my loan has now been fully paid up

[Stu-Pot]

---

@steve0 wrote:
returned my s10+ on the 12th, and received an email today, 17th, from klarna informing that my loan has now been fully paid up

---

Hi. Did you get an email or text to say they have received your old phone? Mine got delivered on Monday 16th and I'm sure last year I got a email saying that they received the phone.

[steve0]

---

@Stu-Pot wrote:

---

@steve0 wrote:
returned my s10+ on the 12th, and received an email today, 17th, from klarna informing that my loan has now been fully paid up

---

Hi. Did you get an email or text to say they have received your old phone? Mine got delivered on Monday 16th and I'm sure last year I got a email saying that they received the phone.

---

Yes, received an email on the 13th from samsung recycle saying order completed I sent my return back special delivery, so it arrived  the following day.  I think you only get the email  once they have completed checks  for damage and if it works.

[Silken1987]

---

@steve0 wrote:

---

@Stu-Pot wrote:

---

@steve0 wrote:
returned my s10+ on the 12th, and received an email today, 17th, from klarna informing that my loan has now been fully paid up

---

Hi. Did you get an email or text to say they have received your old phone? Mine got delivered on Monday 16th and I'm sure last year I got a email saying that they received the phone.

---

Yes, received an email on the 13th from samsung recycle saying order completed I sent my return back special delivery, so it arrived  the following day.  I think you only get the email  once they have completed checks  for damage and if it works.

---

Sorry to jump on the thread, but could I ask if you used the label provided by Samsung when upgrading the delivery? I'm tempted to return mine via special delivery as I know it'll get there a bit sooner. 

I'll be having the phone delivered on Friday so am hoping I'll be able to return my S10+ Saturday morning. If we aren't on lockdown by then! 

[steve0]

---

@Silken1987 wrote:

---

@steve0 wrote:

---

@Stu-Pot wrote:

---

@steve0 wrote:
returned my s10+ on the 12th, and received an email today, 17th, from klarna informing that my loan has now been fully paid up

---

Hi. Did you get an email or text to say they have received your old phone? Mine got delivered on Monday 16th and I'm sure last year I got a email saying that they received the phone.

---

Yes, received an email on the 13th from samsung recycle saying order completed I sent my return back special delivery, so it arrived  the following day.  I think you only get the email  once they have completed checks  for damage and if it works.

---

Sorry to jump on the thread, but could I ask if you used the label provided by Samsung when upgrading the delivery? I'm tempted to return mine via special delivery as I know it'll get there a bit sooner. 

I'll be having the phone delivered on Friday so am hoping I'll be able to return my S10+ Saturday morning. If we aren't on lockdown by then! 

---

Yes I stuck the label that was in the return pack on the package. I also left enough room on the package for the post office to stick their labelling on it.

[Mannan]

I mean the upgrade programme has been so difficult this year. My order is meant to be delivered tomorrow. I understand all the issues with COVID-19. However, my order is not dispatched yet and its 8PM. I know it's the second batch of pre orders however is anyone in the same issue. On the tracking page is saying preparing to dispatch... 

[AidenC]

I'm the same, supposed to arrive tomorrow, but still preparing to dispatch. Suppose we have to give a little leeway due to the current climate I would like an update tho to at least let me know when to expect it