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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 16/03/20 08:07)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
Dr_ic2
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Galaxy S20 Series

So  my faith in Samsung has increased a bit...got my DPD confirmation it will be delivered tonmorrow as ordered, so fingers crossed it will be

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Adamw969
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Galaxy S20 Series

@Dr_ic2 wrote:

So  my faith in Samsung has increased a bit...got my DPD confirmation it will be delivered tonmorrow as ordered, so fingers crossed it will be


Nice one 👍 mines still saying preparing dispatch ☹ 

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Dr_ic2
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Galaxy S20 Series

@Adamw969 wrote:


Nice one 👍 mines still saying preparing dispatch ☹ 


whats your delivery date?

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Adamw969
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Galaxy S20 Series

@Dr_ic2 wrote:

@Adamw969 wrote:


Nice one 👍 mines still saying preparing dispatch ☹ 


whats your delivery date?


It is the 20th. I got a little excited though on Tuesday when it changed to preparing dispatch. Thought I was getting it early. 

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Adamw969
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Galaxy S20 Series

Asking Samsung on the chat whereis my phone and the told me to contact DPD?????

 

I understand Adam and I do apologize that it happened. Here in Samsung we aim to provide customer satisfaction. As much as I wanted to help you with this, since DPD is a partner courier, It is best that you contact them directly to discuss this further. Here's their contact number: 0121-275-0500

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AdamCollins
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Galaxy S20 Series

when did it get posted?

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Adamw969
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Galaxy S20 Series

@AdamCollins wrote:

when did it get posted?


I've had DPD conformation now so should have it today 😃

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grilo67
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Galaxy S20 Series

Good morning

 

Has anyone received the pack and paperwork to return they're S10?

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steve0
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Galaxy S20 Series

@grilo67 wrote:

Good morning

 

Has anyone received the pack and paperwork to return they're S10?


Received my phone on the 10th, got my upgrade return pack on the 11th

Kjt57
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Galaxy S20 Series

info i got from Samsung

If you would like to get an update as to when you will receive the return package in returning your existing device, please be informed that MTR GROUP LTD. (Return Pack Followup) will send you the returning packaging which contain the details on how to return it (after the delivery). In the event that you haven't receive the return package after receiving the new phone, you may reach them at the contact details below for your reference.
MTR GROUP LTD. (Return Pack Followup) 0333-207-9676

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