Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?
Tried to order, completed Klarna element and then Samsung error messsge to try again later. Deposit taken and Direct Debit setup email from Klarna. Same thing as everyone else basically.
The total chaos financially this has cause without Samsung or klarna making an official statement or preventing further failed purchases and pointless credit searches by freezing the sites with notifications has surely made this a case for the financial conduct authority. To be asked to purchase a product then not be delivered it with numerous deposits is a truly disastrous case against either of these companies which either one will not accept liability fully and detrimental to people's credit scores..
All this has made me abandon this programme and maybe samsung also. Because if Samsung don't part ways with klarna after this they will show they don't have the customer as first priority....
I've cancelled my order with Klarna and I'm now 11th in a queue for another Klarna Dept to pay off my existing agreement which was formerly with Close Brothers. I don't mind waiting a bit longer to be rid of this lot for good. I'm then trading in my existing Samsung as soon as Apple launch a 5G phone. Customer Service like this has to have repercussions.