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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 18/02/20 10:26)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

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MikeR33
Apprentice
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Galaxy S20 Series

What i'm finding particularly interesting is that despite how much this is causing issues for people financially when you google for any issues with the upgrade program you are lucky if you even find a link to this thread. 

Make's you wonder how much Samsung are paying google to ensure that people aren't easily able to find, spread and share this ongoing major failure of Samsung in the media.

AdamCollins
Navigator
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Galaxy S20 Series

Has anyone whose just been waiting on a samsung confirmation received one yet? I'm waiting since Thursday now.. going to give til tonight then I'll ring and try and cancel the order.

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Kjt57
Navigator
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Galaxy S20 Series
Ordered last night and got a confirmation during the night from Samsung and klarna
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SeanG79
Apprentice
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Galaxy S20 Series

@MikeR33

 

This was in Google searches up until yesterday afternoon when I searched "samsung upgrade klarna decline", this morning that search doesnt reveal this site. As you say, pretty sure Samsung has had some "influence" over what Google are now showing...

Anonymous User
Not applicable
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Galaxy S20 Series

Are the issues only relating to upgrading from a previous samsung phone? I have pre-ordered the S20 Ultra and it went through right away, no fuss no bother, got the email confirmations from both Samsung and Klarna.

 

Used Safari on my iMac btw.

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Brad2607
Navigator
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Galaxy S20 Series
I still haven't had the first pending transaction removed from my account, this is now day 7.

It's getting to be a bit of a joke honestly, is this £140 deposit just going to be held indefinetly?

I keep being told it will release in 3 days, well 3 days has come and gone twice now.

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AJ77
Explorer
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Galaxy S20 Series

just got official call from klarna,they will hopefully get it all sorted by end of the week

things are looking up hopefully 

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T0ny
Apprentice
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Galaxy S20 Series
I’m in the same boat as you. I’ve PM’d the Samsung Community guy and given them until 8:30am to send a confirmation message. If not received by then I’m cancelling the upgrade and will just run down my existing contract the sell the phone and switch to Apple. I’ve no confidence they’ll act by then but I’m not wasting any more time on the issue.
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yamyam67
Navigator
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Galaxy S20 Series

I have no confidence in the upgrade programme anymore and will not be buying any future devices from Samsung. When i purchased my S10+ via the upgrade programme it eas appealling to have the option of potentially upgrading to the latest model when released but i never thought that after the 1st year  i would not be able to upgrade thus making the programme unusable for a large majority of programme customers due to being declined, orders not confirmed, multiple deposits taken and order with no confirmation.

 

It seems that the customers who joined the programme in good faith with the expectation of having the new shiny models have been either discarded or treated with utter disdain by Samusung and Klarna.

 

 

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Brad2607
Navigator
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Galaxy S20 Series
I also just got a call from Klarna, much in the similar tone, essentially it will be fixed soon.

They are sending the cancellations for the pending deposits out to the banks in batches, so they will start coming off depending how long it takes your bank to process the instruction.
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