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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 17/02/20 19:57)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
Mr_wednesday
Apprentice
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Galaxy S20 Series

@Grzegorz79 wrote:

 

Look what Klarna answer 

 

 

Thank you for contacting us.

 As to your credit score, I suggest that you contact Transunion as to your credit score as we cannot do anything about it on our end.

I would like to apologise for this inconvenience.

Thank you for your patience with us and I wish you a pleasant evening!

Kind regards,

N. Elema


Thats just passing the blame they can do something about it its klarna who applied the searches not samsung , yeah at samsungs end the website isnt working but all credit related activities are klarna

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Kjt57
Navigator
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Galaxy S20 Series
I checked with credit karma, I have tried to order twice but on my credit file has only one hard search on 12th
Heisenberi
Apprentice
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Galaxy S20 Series
Hi, were you notified by transunion about the credit checks? How do you know you got several hard credit searches done by Klarna?
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Kjt57
Navigator
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Galaxy S20 Series

Sign up to credit karma free and you can see your credit file

gazlad9
First Poster
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Galaxy S20 Series

I have completed this form in for transunion.

https://www.transunion.co.uk/contact-us/

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Lochaos
Navigator
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Galaxy S20 Series

@Heisenberi  I got an email from credit karma telling me Klarna have done 3 hard searches.

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H0v1s
Explorer
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Galaxy S20 Series

@SachikoT well it's the end of the day and no email or phone call from either Samsung or Klarna on resloveing this issue. What the hell is going on, there so many promises but no one is delivering???????

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Heisenberi
Apprentice
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Galaxy S20 Series
Have you tried to use Klarna app to chat with Customer Support?
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Heisenberi
Apprentice
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Galaxy S20 Series
Interesting, have you tried to share that information with Klarna?
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H0v1s
Explorer
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Galaxy S20 Series

Martin Lewis is on tonight, worth a tweet 

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