@1970blf wrote:I just received this email from Klarna, hopefully relates to my original order and not the one placed today.
Dear customer, We are aware that there has been an issue where deposits attempted, before your application was complete, are showing as pending payments. We released a fix yesterday to ensure that the hold on these payments is removed. This may take a few days to reflect on your bank account depending on how quickly your bank can action the removal request. We would like to apologise for the inconvenience that this has caused and thank you for your patience in this matter.Just got this email. Doesn't tell us what to do next though?
Just received this. Think it applies to all of us that were unable to digitally sign the agreement at the end of the process.
Clearly then no contract or agreement to follow if ALL pending deposits are being returned.
It does then raise the question over what they want to do over the multiple successfuk credit searches that yielded no agreements...
@SteveJWard wrote:Just received this. Think it applies to all of us that were unable to digitally sign the agreement at the end of the process.
Clearly then no contract or agreement to follow if ALL pending deposits are being returned.
It does then raise the question over what they want to do over the multiple successfuk credit searches that yielded no agreements...
Exactly. We have been hard searched with nothing to show for it. Potentially damaging your creditworthiness. I have the Search Reference showing under the details of the search on Credit Karman; surely our information has been stored within their back-end systems? If so, I am inclined to demand that they explain why they can't use this information to process the order (rather than going through the online process again and being hard searched again). Or, if they have lost our personal information, this would be a breach according to GDPR:
What is a personal data breach?
A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.
Example
Personal data breaches can include:
- access by an unauthorised third party;
- deliberate or accidental action (or inaction) by a controller or processor;
- sending personal data to an incorrect recipient;
- computing devices containing personal data being lost or stolen;
- alteration of personal data without permission; and
- loss of availability of personal data.
