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Original topic:

S20 Upgrade Lounge Issues

(Topic created on: 13/02/20 19:17)
Michaelolah
Apprentice
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Galaxy S20 Series

Keep trying to upgrade my s10 plus to the new S20 however everytime I get to the klarna page where it asks certain details boom the tab crashes and I complete the upgrade anyone else having the same problem?

913 REPLIES 913
sammyh25
Navigator
Options
Galaxy S20 Series

@Beany That'll be correct as you've just done your upgrade. You'll need to speak to the Samsung Shop team and see what's happened... 

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Dr_ic2
Navigator
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Galaxy S20 Series

Did you join the upgrade programme a year or more ago?

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Jonny1309
Explorer
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Galaxy S20 Series

@Beany wrote:
Yeah did all that, choose the device paid the deposit etc but nothing on trade in

That's it then, they will send you a box to send your S10 back in sometime after launch, you don't get any money off as a trade in, the phone just pays off the remainder of your previous 24 month loan agreement. 

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sammyh25
Navigator
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Galaxy S20 Series

@Beany Did you get asked 4 questions about the condition of your existing mobile? If so, that's all you need to do... 

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GalaxyShah
Apprentice
Options
Galaxy S20 Series

I have the s10 plus aswell and been trying to upgrade via Samsung lounge and through my phone the tab crashes and through my laptop I get to the payment section and as I submit my payment details it keeps giving me a error message saying the payment cannot be completed please try a different form of payment

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Beany
Explorer
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Galaxy S20 Series
All done and cancelled you was correct, now done it correctly 😂
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Brad2607
Navigator
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Galaxy S20 Series

Do you get an email or anything with a label telling you when you have to return the old device by or is it all taken care of after you receive the new one? 

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Gh0str1der
Explorer
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Galaxy S20 Series

@Beany  if you didn't log in with your existing loan number, you may have inadvertently entered into a new loan agreement but you will still be responsible for making payments on existing loan for old handset

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GalaxyShah
Apprentice
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Galaxy S20 Series

My payment doesn't actually go through it keeps saying cant accept the method of payment try a different one something along those lines

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Gh0str1der
Explorer
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Galaxy S20 Series

@Brad2607 

 

Once you receive your new handset you will receive some pre paid packaging for the return of your old handset
I think its within 10 days it must be returned but I'm only guessing as I cant actually remember lol. All will be explained in packaging when it arrives.