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Original topic:

S20 Ultra White screen on camera

(Topic created on: 11/05/21 13:34)
ycrs76
First Poster
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Galaxy S20 Series

Recently the standard camera just gives me a white screen, if i go to the 0.5x zoom or above 10x it's fine but standard zoom doesn't, so if i use my camera on an app like IG or WhatsApp i just get a white screen.

I have done a factory reset and that didn't help, before that i tried to reset the camera settings and that made no difference.

Any thoughts please?

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3 REPLIES 3
StephK1
Moderator
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Galaxy S20 Series

Hey @ycrs76! Sorry to hear about this issue with your camera. Does it also show as a white screen when your phone is in Safe Mode? To start your phone in Safe Mode, please press and hold the Power Button to bring up the power menu. Now, please press and hold on the 'Power Off' option. When the Safe Mode option appears, select it. Once you are finished, you can exit Safe Mode by turning your phone off and on as normal. 

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ycrs76
First Poster
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Galaxy S20 Series

Unfortunately Safe mode has no affect.

but yes, all i can see is a white screen where the image should be.

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KholaI
Moderator
Moderator
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Galaxy S20 Series

Hey @ycrs76 

That's definitely quite odd. We'd like you to send an Error Report on our Samsung Members app, so our engineers can check whether it's a software or hardware issue. You can do this by heading into the Samsung Members app > Get help > Error reports.

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