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Original topic:

S20 ultra sim manager comes on at startup?

(Topic created on: 14-03-2020 10:04 AM)
Bryden
Pioneer
Options
Galaxy S20 Series

Every time I switch on my phone the sim manager pops up, no apparent settings to change, I click done and back to normal. But why and how to stop it? Or maybe there's a setting I need to to change. 

Everything works fine 

2 Solutions


Accepted Solutions
Solution
DerOllie
Journeyman
Options
Galaxy S20 Series

Ive gotten the tip to send an error report via the Samsung Members app installed on your phone (or re-install)

 

Do it like this: boot up the phone, and enter the home screen. Then just wait for the Sim card manager to come up, and click ok/ready. Then go directly to the Samsung Members app, and select bottom option Support, then Send Feedback, then select the option Error reports, and enter shortly the mentioned popup of the simcard manager, and send the report. (Im doing this from Dutch, don't 100% know what the english option names are, but this should be enough to find the options)

 

This way, Samsung is getting the reports of the same issue in an structured manner, and as long as we all send the reports, this would pick up on their radar.

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Solution
Libb
Samsung Maker ★★★
Options
Galaxy S20 Series

OK, here is a solution (more workaround, but is works and that's important):

The issue is probably caused by 1 SIM card in slot 1 and SD card in slot 2 (probably also without SD).

Try this: remove the SD card and put any SIM into slot 2 so you have two SIM cards active. Confirm the dialog and restart the phone. The dialog can but not have to appear. Remove the SIM2 and return SD card back.

Now the dialog shoudn't display after reboot (works for me)

SAMSUNG Galaxy S22 Ultra 512 Black | Z Flip | Galaxy Buds | Buds Pro

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72 REPLIES 72
CrisD
First Poster
Options
Galaxy S20 Series

Same here on the regular S20. The sim manager page pops up a short while after turning on/restarting the phone.

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bazzz
Pathfinder
Options
Galaxy S20 Series

@Bryden wrote:

Every time I switch on my phone the sim manager pops up, no apparent settings to change, I click done and back to normal. But why and how to stop it? Or maybe there's a setting I need to to change. 

Everything works fine 


If this is still happening, you could try a force restart. This sometimes helps with niggling issues and worth a try before either sending the phone back or factory resetting the phone.

How to force restart.............

"Press and hold the Power and Volume down buttons at the same time for at least seven seconds. Your Galaxy S20 will now restart"

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Bryden
Pioneer
Options
Galaxy S20 Series

I've done the restart and removed and re placed the sim card. Neither have worked. 

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bazzz
Pathfinder
Options
Galaxy S20 Series
Was it a regular restart or a force restart? There's another thread below where the person had the same issues. A factory reset, has sorted the issue so far, for the person. Hopefully it'll get sorted for you.
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Bryden
Pioneer
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Galaxy S20 Series
It was a force restart as suggested by Samsung chat. System reset is absolutely not an option. Took me most of a day to get the phone set up.
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ikatar
Explorer
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Galaxy S20 Series

I have the same issue, happenes after andom restarts(another fun problem with my s20) 

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Markp41
Journeyman
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Galaxy S20 Series
I have the same issue on my ultra. Tried a force reboot but no change, may have to bite the bullet and do a full reset if that's the only option. Anyone else resolved this issue ?
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Bryden
Pioneer
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Galaxy S20 Series

@Markp41 wrote:
I have the same issue on my ultra. Tried a force reboot but no change, may have to bite the bullet and do a full reset if that's the only option. Anyone else resolved this issue ?

I won't be resetting as the issue is not a problem just a glitch, resetting is quite a pain and not guaranteed to fix. 

Screeny
First Poster
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Galaxy S20 Series

Got the same problem here every day since delivery very annoying

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