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Original topic:

S20 Ultra screen problem

(Topic created on: 24-12-2020 09:38 PM)
Srp770
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Galaxy S20 Series

I've recently bought a Galaxy S20 Ultra 5G. I noticed that when on  a white screen, The bottom one third of the display has a red tinted color but its not so obvious in other colored screens, such as when in an app. This thing has been bugging me for a while now.  I thought maybe the display needs some time to settle in the colors? I've only been using this phone since 3 days. Any help will be greatly appreciated.                        Thanks.

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8 REPLIES 8
BandOfBrothers
Superuser II
Superuser II
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Galaxy S20 Series

Maybe have a look in settings,  display, screen mode and choose vivid mode then have a tweak with the white balance and advanced settings @Srp770 

 

If you feel the phone's display is off then check any applicable cooling off period.

 

 


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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Srp770
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Galaxy S20 Series

Its already in vivid mode. In white balance options no matter what I do, it stays the same. Do you think this will dissapear soon?

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BandOfBrothers
Superuser II
Superuser II
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Galaxy S20 Series

Some displays can be warmer than others and unfortunately in some cases have uneven displays.

 

If your within any relevant Cooling Off Period then I would contemplate a swap out for another phone @Srp770 

 

I can't guarantee it'll self resolve , which some can.

 

You could try the test colour panels via dialing the following into your phone app.

 

*#0*#

 


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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Srp770
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Galaxy S20 Series

I will require a replacement if necessary, but how long do you think will it take for it to recover? if it will though. I'll remind again; so far I've only been using the phone since 4 days.

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BandOfBrothers
Superuser II
Superuser II
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Galaxy S20 Series

I'm not an engineer but would think that the screen should adjust within a day or so of being used.

 

Have you tried using the colour panels.

 

If it isn't to your liking then I'd suggest to act now @Srp770 

 


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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Rudy Hartono
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Galaxy S20 Series

Same with my Issue. No damage no water problems after 1 week update. The phpne completely green with white flickering. Please samsung help  to solve my problems

BandOfBrothers
Superuser II
Superuser II
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Galaxy S20 Series

@Rudy Hartono 

 

Take your phone to a Samsung Experience Store or Samsung Service Centre as they can take a hands on look for you.


Current Phone >Samsung Z Fold³ 5G.

Back Up Phone > Note 20 Ultra 5G SM-N9860.

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Arun MC
First Poster
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Galaxy S20 Series

They asked me to pay for the complete screen which is 25% of the phone cost as my one is out of warranty.