S20 ultra - Main camera and video SHAKE

[Meganbda]

Main camera preview and video all of a sudden shake like crazy resulting in blurry photos and wavy videos. 

I have not dropped or caused this phone any trauma. All the stabilization settings are on. And I have a steady hand.

I noticed there is no shake at all when i switch to the wide angle lens but the shake/waves are much worse when the 5x zoom mode is used.

The attached is the motion photo saved as gif to allow upload to this post. This is what i see when I open my camera app or any app that uses my camera. This VERY shaky camera started about a week ago. What is going on?

[xAlanEU]

Ya I'm having the same problem I think samsung need to come out with a software update ASAP, as I had the s10 before the s20 and there was also a camera issue when using third party apps and It took them a while, this needs to be fixed or I will have 2 switch to an ion device if they do not .

The camera shakes and has really bad auto focus I find but this only happens when I hold the phone vertically in portrait mode.

[Pajka7]

UPDATE: It is shaky again,  two days after the factory reset. So, it didn't help. 😣

Hi guys.

I had the same issue with my new S20, so I reached the customer service and they told me to do a factory reset.

The whole process explained:

1. First, I made a data backup on my computer. I used the Smart switch app here: https://www.samsung.com/us/support/owners/app/smart-switch

2. After it was done, I performed the factory reset.

3. When the factory reset was done, I checked the camera if it helped (it did help, no issues have been detected).

4. Then I restored the data back to my phone via the Smart Switch app.

My camera is not shaky anymore! Hopefully, it will last. 🤞

[EvShtern]

Had same issue with brand new Ultra. Returned back to Samsung. They state that whole rear camera assembly has been replaced along with the main board of the phone. Will get it next week and see if it really helped. Next time - iPhone.

[ArtsDrive]

I have exactly the same issue when recording video on all settings!!! Very disappointed. I specifically purchased this phone for the camera to use for my production business. It is useless unless it can be fixed with a firmware upgrade!!! Please help.

[EvShtern]

The repair (parts replacement) worked so far. So they seem to have some manufacturing issue with this model.

[Bruno Coelho]

Well, I have exactly the same problem and the main problem is that I use the S20 to film videos for Facebook and youtube. 1300 euros for this.  And Samsung has no reply for it. 

[MarcelKraan]

Last week i have this too. 

Turning off stabilisation did not help. 

I love my phone but i need the camera. It is only on the middle camera

Anyone a fix?

[Linkan]

Try giving the phone a real good shake, i may work because it worked for me when i uses snapchat.
I think that the stabilization has failed us and yeah just give the phone a real good shake everytime that problem happens.

[Anonymous User]

I'm experiencing this issue too. I tried the suggestions listed in this thread but without luck. I'm quite disappointed in Samsung for the way they're handling this issue.

[MarcelKraan]

My phone has been repaired. Samsung replaced the complete camera module

I took 12 hours to get it back

it is okay now