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Original topic:

S20 ultra dim screen problem

(Topic created on: 14/05/20 02:36)
Edi4445
Explorer
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Galaxy S20 Series

Does any s20 ultra owner experience problems with the display when sitting in the sun the screen dims to a level that you can barely see? Even though the screens brightness is on max when checking. 

44 REPLIES 44
l3igJimmy
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Galaxy S20 Series

I'm so glad I found this forum, I've had mine for a week and struggle in the bright light too. It was the same on my s9+ too but I thought it might have been settings as I used samsung backup to restore my new phone but expected the dullness in sunlight issue to go away. Sadly this is not the case. It's bad that the allow this issue to continue given the cost of the phones. 

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Members_ic5hZdK
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Galaxy S20 Series

Hi, I have the same problem with overheating and reducing the brightness to a minimum on the S20+. I have a phone for a week, they are considering a refund money.

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idurucz
Apprentice
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Galaxy S20 Series

It's definitely a software bug. I have the same issue. It doesn't matter (nor help) if you use or don't use adaptive brightness. If I am on the sun the screen is more dimmed than indoors. If I restart the phone in the sun it's on max brightness for about a minute then you will see it dimmed (brighness slider doesn't change, it shows it's on max before and after too). Rubbish

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Bobdabuilda
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Galaxy S20 Series

Same issue on replacement s20plus why are samsung ignoring this issue?

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Edi4445
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Galaxy S20 Series
My advice return the phone and wait for the next one .. this s20 launch is a joke all of them are quite rubbish
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Edi4445
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Galaxy S20 Series
Nope, they are rubbish in acknowledging the problem and sorting it out
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Edi4445
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Galaxy S20 Series
They don't care I guess
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sPdMoNk
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Galaxy S20 Series

Yes, I'm having the same issues on my note 20 ultra, I prefer leaving it on the adaptive so when I go outside I don't have to manually adjust my brightness but when I'm sitting in my living room with the sun shining in my phone keeps getting so dark I can't even see it

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Camsimed
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Galaxy S20 Series

NOTHING FIX!!!

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Rhino8
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Galaxy S20 Series

Same here S20 5G , Very poor for Samsung , Like another user have had from S3 no problems . I still have my S9 and compared side by side in normal light the S9 is far brighter  just on full brightness ,no adaptive setting . Needs sorting and soon please . 

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