I ordered my S20 on the 7th March. Now they shipped by date was 27th March and Iv not heard anything by email all day today and it's suppose to be arriving tomorrow 28th March. Iv been waiting so long and il be so disappointed if it's not arriving!! Now it does say on the order Shopping Requested but I don't know if that means it's been sent to ship or if it's just not sent yet. Anyone have any ideas??? 😫😫😫😫
I placed my order on 1st March with delivery for the 28th March. The order status has been shipping requested since the order was made, however I have not received any dispatch email from Samsung nor any notification from DPD.
Both their Coronavirus pages state they are currently operating as normal.
My order is due today before 10:30.
It's so strange because I ordered a phone case from them and that had no issues at all.
Iv still not had an email.
let me known if your item still gets delivered to you today by 10:30.
I hope the system is just playing up and they both arrive!!
I ordered on the 6th of March I paid the extra £3.99 so that I can get it the earliest possible. The website shows that it is still preparing to be shipped and DPD has not sent me any emails or notifications that the parcel is on its way. It also still insits that it is going to be shipped on the 27Th March.
If it doesn't not come today I hope to atleast get the refund for the £3.99. I'm planning on contacting the live support team once they open at 9am, if on the miracle that the lost parcel does come today I'll comment again.
A little nice to see people are experiencing the same thing as me. I've waited 20 days for this I really don't want to be forced to wait any longer.
I contacted live chat yesterday and spent 30 minutes chatting for them to say they didn't have the information on their system and would have to call up!
I will call them up today at 9am to find out what's going on! I'm hoping because they might be working from home that they are unable to update the tracking systems.... Fingers crossed 🤞
I ordered the ultra on 28th Feb with a delivery date of today (28th Mar). No shipping email from Samsung or delivery text from DPD. I have a slight feeling it's not going to happen.
I get it, these are extraordinary times, but a little notice that they aren't going to make the shipping date wouldn't be too much to ask for. They even sent one out informing us that the online side of the business was still operating.