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Original topic:

S20 ultra delivery

(Topic created on: 29-03-2020 11:30 PM)
JordonC
Pioneer
Options
Galaxy S20 Series

I ordered my S20 on the 7th March. Now they shipped by date was 27th March and Iv not heard anything by email all day today and it's suppose to be arriving tomorrow 28th March. Iv been waiting so long and il be so disappointed if it's not arriving!! Now it does say on the order Shopping Requested but I don't know if that means it's been sent to ship or if it's just not sent yet. Anyone have any ideas??? 😫😫😫😫

128 REPLIES 128
SmallFish
Voyager
Options
Galaxy S20 Series

This is ridiculous.

 

Their call centre had been evacuated for two days last time I checked (late Saturday).

 

I had been told by the social media team to email instead.

 

Now they are saying that we should telephone or web chat.

 

Get the feeling that they had no contingency planning?!

If you placed and order and it's not been delivered. Do yourself a favour. Get  your bank to reclaim the payment (assuming you paid by credit card) that will force close the order and return your money. Might also send a message to Samsung about their extraordinary poor communications. 😞

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JordonC
Pioneer
Options
Galaxy S20 Series
Small fish - when I first called it stated that they had evacuated when I’d gone through to the section about phones. But when I rang a second time I went through to another part I think it was option 3 possibly then I spoke with someone and it was them that told me about the phones basing on back order.


Iv just looked at the status of my order and it’s changed again from Shipping Requested now preparing dispatch. Anyone else’s check changed?
god33321
Journeyman
Options
Galaxy S20 Series
Mine has also changed, Jordon. Hopefully that means we should get it in the next few days?
Brxdd
Explorer
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Galaxy S20 Series

Also changed to the same as yours now. Hoping this means we will be getting it shortly 🙏. All of this could have been solved with a simple email from samsung saying there will be a little delay! 

Rdarmitage
Explorer
Options
Galaxy S20 Series
Mine too, thanks Jordon 👍😀
MagdalenaZyla
Explorer
Options
Galaxy S20 Series

Check this morning and mine has change to preparing dispatch as well so I'm guessing it will arrive this Saturday now. 

 
 
 
BotleyOx
Apprentice
Options
Galaxy S20 Series
Ditto
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Allyj
Apprentice
Options
Galaxy S20 Series

Ditto here

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Rdarmitage
Explorer
Options
Galaxy S20 Series

Just got a text

 

Dear valued customer; Your Samsung order is in our warehouse and is being prepared for dispatch for delivery on Tuesday 31st March. You will receive a text from your courier this evening where you can amend your delivery should you wish to. We politely request that unless urgent you do not contact our call centre during these challenging times. Thank you for your patience.

KammyBear
Explorer
Options
Galaxy S20 Series

How did you get the reply? Did you email them or?

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