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Original topic:

S20 shipped then recalled?

(Topic created on: 27/02/20 19:57)
Fra_T
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Galaxy S20 Series

Got a couple of despatch emails the other day, one for the phone, one for the upgrade pack to return my S10

Then a DPD delivery notification and text this morning to say my S20 would be delivered this afternoon

All seemed quicker than I expected

 

Got home, upgrade pack arrived

DPD delivery tracking says phone recalled and being returned to Samsung!

 

My Samsung account order says shipped as well

 

Someone pull the trigger too early on the delivery, or something else? 

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53 REPLIES 53
HybridBunny
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Galaxy S20 Series

Mine has also changed to "We've received your order details, and we're expecting your parcel shortly" at 7:33pm, same tracking number as before. Seems to be sorting itself out. Still think some compensation, for the dreadful customer service, should be handed out. Other people are being offered £50 off coupons, I don't seem to be as lucky on that front.

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Valenni
Explorer
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Galaxy S20 Series
Yes, mine has also changed! Progress at last!
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126005
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Galaxy S20 Series

Mines updated too. Still no reply but gonna try push for some compensation when they do!

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Deadst4r
Apprentice
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Galaxy S20 Series
If you get a voucher can you apply it to the phone you've already ordered? Isn't it a bit useless if they give you a 50 quid voucher as they're just encouraging you to spend money mkney on their store? I suppose you could get one of those fancy cases for free though
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Valenni
Explorer
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Galaxy S20 Series

I ordered the LED case from Amazon, might use the voucher to get that and refund the Amazon purchase. Its a great case. 

Deadst4r
Apprentice
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Galaxy S20 Series
Maybe I'll try to get a voucher too then haha
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Valenni
Explorer
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Galaxy S20 Series

I never got the voucher email but he said I could seek compensation.

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126005
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Galaxy S20 Series

I've not had a single email off them. Only know it's been updated because I keep checking my tracking. Wouldn't mind a voucher 

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Fra_T
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Galaxy S20 Series

Aaand it just turned up, no emails, notifications or texts like last time, from Samsung or DPD

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126005
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Galaxy S20 Series

I only got notifications because I added my details to DPD. Got loads the first time round though.

 

What I found funny was the packaging has 3 labels on it layered. The original (26th Feb), the re-call/cancellation/whatever they did (27th Feb) and the new dispatch (10th March). Funny how they lost it but it's the exact one they sent the first time around 😂😂

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