S20 shipped then recalled?

[Fra_T]

Got a couple of despatch emails the other day, one for the phone, one for the upgrade pack to return my S10

Then a DPD delivery notification and text this morning to say my S20 would be delivered this afternoon

All seemed quicker than I expected

Got home, upgrade pack arrived

DPD delivery tracking says phone recalled and being returned to Samsung!

My Samsung account order says shipped as well

Someone pull the trigger too early on the delivery, or something else? 

[HybridBunny]

Mine has also changed to "We've received your order details, and we're expecting your parcel shortly" at 7:33pm, same tracking number as before. Seems to be sorting itself out. Still think some compensation, for the dreadful customer service, should be handed out. Other people are being offered £50 off coupons, I don't seem to be as lucky on that front.

[Valenni]

Yes, mine has also changed! Progress at last!

[126005]

Mines updated too. Still no reply but gonna try push for some compensation when they do!

[Deadst4r]

If you get a voucher can you apply it to the phone you've already ordered? Isn't it a bit useless if they give you a 50 quid voucher as they're just encouraging you to spend money mkney on their store? I suppose you could get one of those fancy cases for free though

[Valenni]

I ordered the LED case from Amazon, might use the voucher to get that and refund the Amazon purchase. Its a great case. 

[Deadst4r]

Maybe I'll try to get a voucher too then haha

[Valenni]

I never got the voucher email but he said I could seek compensation.

[126005]

I've not had a single email off them. Only know it's been updated because I keep checking my tracking. Wouldn't mind a voucher 

[Fra_T]

Aaand it just turned up, no emails, notifications or texts like last time, from Samsung or DPD

[126005]

I only got notifications because I added my details to DPD. Got loads the first time round though.

What I found funny was the packaging has 3 labels on it layered. The original (26th Feb), the re-call/cancellation/whatever they did (27th Feb) and the new dispatch (10th March). Funny how they lost it but it's the exact one they sent the first time around 😂😂