Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S20 screen stops regular

(Topic created on: 17-09-2022 02:26 AM)
downstop
First Poster
Options
Galaxy S20 Series
Hi. Just of late, my screen completely stops working. I can touch the home button, but that is it. No other apps work. So i have to keep re starting the phone. Counted 5 times yesterday of doing this. Appears to be since latest download. Any advice would be greatfuly recieved.  

2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

That's not good at all @downstop 

My suggestion is to try these generic troubleshooting tips.

1. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

3. Use the diagnostic tool in your Samsung Members App.

4. Last resort  > back up and factory reset.

5. Let a Samsung Experience Store or Samsung Service Centre have hands on.

I wish you all the best. Take care.  😎 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

0 Likes
maddyz
Apprentice
Options
Galaxy S20 Series
I had the same problem then my phone started overheat and created cracks on the screen. No help from Samsung.