S20 Random Restarts

[JackIsaacs]

Hi All, 

Is anyone else experiencing random restarts with there S20. 

My keeps restarting randomly when i am in the middle of using it. 

Any ideas??

[deeshay]

Hi,

Mine is doing the same thing. It will reboot randomly when locked or when I am using it.

All updates have been applied.

[JackIsaacs]

I have been told by samsung to put my device in safe mode to see if it still happens. If not then its due to a 3rd party app

[DannyT]

Hi guys,

Sorry to hear about this. 

Could you also send through an error report for us? Once the phone has restarted follow these steps. 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

[deeshay]

Error reports sent.

[DannyT]

Thanks for that. Did you notice any difference whilst in Safe Mode?

[ikatar]

I'm experiencing the same, couple of times since yesterday. That's pretty annoying.

[AmirLecter]

I'm having the same problem on my S20 and I did send them the error logs, this is what I've heard last

"We do apologize for any
inconvenience caused, we
recommend you to replicate the
issue and re-send us your valued
query and attach screenshot/video
and device log file within 3-5
minutes to be able to analyze the
issue and provide a proper solution.

Assuring you of our continued
endeavors to provide you with best
services at all times" 

I'll report back once I hear from them again.

[JackIsaacs]

This error still occurred when my device was in safe mode. 

[GotNoJams]

Hi, I'm experiencing the same issues with the S20+. 

Mine has restarted at least ten times since I got the phone. I factory reset it and made sure I had everything updated but nothing has solved it yet. Sucks to spend so much money on a phone just to have it not working properly 😕