I can only suggest to check the T&C's on Sky's website and on Samsungs to check what the promotion offers.
I'm wondering if it's because they were ordered together on one transaction and not on two separate orders.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
@Wharncliffeowl I think they should make an exception for your situation.
I would suggest to keep calling them untill you talk to someone with the same mindset as I have. Because if it was me picking up the phone as customer support I would grant the request, simply because its fair and thats the most important thing.
You bought 2 phones and expected 2 watches they should be happy with a customer like you and not hide behind silly terms.
Yeah but its normal they give thousends and thousends of watches away 1 per phone. You got 2 phones so you should get 2 watches 1 for you and 1 for your wife. Whoever denies it to you show them this topic and tell them to be ashamed of themselves.