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Hi there @LudicrousTroll
It does sound like it's an issue with the phone, as you've tried quite a few steps but issue persists. If it is within the cooling period, I'd advise getting in touch with EE again for an exchange or refund.
Another option is to get this inspected by a Samsung engineer. To arrange this, please reach out to the Customer Support Team on Facebook Messenger or Twitter DMs, or give them a call on 0333 0000 333.