@Milly_tukz: Please make sure that both Buds are securely placed in their respective slots in the charging case, then close the lid and open it again within Bluetooth range of your Galaxy S10. The Buds will automatically enter pairing mode, and a pop up notification should appear at the bottom of the screen. Tap 'Connect' via the pop up notification and you should be good to go. If you currently have another device paired to your S10+ via Bluetooth, please disconnect it before attempting the steps above. Let me know how you get on.