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Original topic:

S20 FE Camera not working after update

(Topic created on: 18-08-2021 02:01 PM)
tsuki_ten
First Poster
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Galaxy S20 Series

Anyone elses camera not working after update (G781bxxu3cug1)

When opening the camera app its blank, no functions work, the circle icons rotate if i rotate the phone but it eventually crashes. Camera also does not work in other apps.

There is no damage to the lenses and it was working fine before the update.

I have tried:
Clearing the data and cache in the camera app settings.
Restarting the phone
Shutting the phone down and leaving for a while then booting it back up
Booting in safe mode (same issue)
Doing a factory reset

I have sent feedback via the reporting function with information to samsung

Screenshot_20210818-124907_Camera.jpg  Screenshot_20210818-125515_One UI Home.jpg

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3 REPLIES 3
Blessed4life
Helping Hand
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Galaxy S20 Series
Hi sorry to hear that, have you cleared the camera apps data storage in the apps settings, hopefully that should fix the issue.
Let me know the outcome if you do.
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Hwalker1
Navigator
Options
Galaxy S20 Series
I gave up with the included camera app as I don't need a complicated camera. Have you tried downloading another camera app from the store?
May fix the problem. If you later remove it and install the original one that could help.
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tsuki_ten
First Poster
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Galaxy S20 Series

I already tried the clearing data and cache

I've just tried another camera app, just the same blank black screen unfortunately.

 

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