I have a Samsung Galaxy S20 FE 5G (SM-G781U) bought in December 2022 from a retail shop in the United Kingdom. The current Android version is 12, the One UI is 4.1, and the Android security patch level shows May 2022.
I know Android 13 has been available for the S20 FE for a while, and I have tried using "Software update" in the Settings to attempt to get the phone to update, but the message still comes back "Your software is up to date".
I have another S20 FE, but the 4G version, which updated to Android 13 many months ago.
What am I missing? Why will it not update to Android 13 please? Is it something to with the particular model number, SM-G781U? From Googling, I think this is the US version, but the shop never mentioned anything about this. The box was sealed and had a UK mains adaptor in it, so I never suspected an issue.
Thank you very much!
Keith, thank you kindly for your answer, I appreciate your time. I bought this phone from an independent phone shop for £370. It did indeed have a white charging cable inside, and a white Samsung UK mains adaptor, a fast charger, not a superfast charger. The box was sealed, I had to cut the seal. Phone and accessories were perfect, so no doubt the phone is genuine.
Perhaps you, or someone else, can explain to me how the software updates work please? I was under the impression that Samsung rolled them out, but you mention speaking with my phone provider, which of course I will do, but is the provider that releases the updates? When I tap "Software update" in Settings, does that not check with Samsung if there are any updates with my phone?
Thank you again Keith!
Hey man! Please let us know how you resolved your issue, OK? I'm experiencing the same thing on my S20. Thanks in advance!
Thanks everyone for your replies. I will try Smart Things on a PC to update the software, hopefully this works. I could return the phone, but I like it and it works perfectly in all other respects. I'm sure there must be a way to update it, I just need to find that way. Even if it is a US version, surely the US must get updates too, so perhaps it's a matter of time before it eventually updates. If Smart Things doesn't work, I might take it to a Samsung retail store for further advice. Thank you all!