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Original topic:

S20+ (Exynos) green vertical line on screen after firmware upgrade

(Topic created on: 11-05-2020 09:59 AM)
icuric
Apprentice
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Galaxy S20 Series

Yesterday after I plugged headphones into brand new S20+ (Exynos) phone, new firmware update appeared on screen, and after installing it I have noticed a little bit later green vertical line on screen.

 

I've tryed restart and boot into safe mode, but didn't help. Also I've tryed test by typing in Phone app *#0*# and activating red, green, blue calibration several times but with no results.IMG_6796.jpgI think it is a software issue because it coincided with that

firware update and my phone never drop or got hit by something.

Please help 😞

 

 

 

12 REPLIES 12
Patrick
Superuser II
Superuser II
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Galaxy S20 Series

I think your best option is repair. 

Anonymous User
Not applicable
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Galaxy S20 Series

that is clearly oled hit/ drop damage which has nothing to do with a software update, out of warranty repair is the only choice.. sorry

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icuric
Apprentice
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Galaxy S20 Series

Probably has nothing with firmware update, but this phone is brand new, used only 2 weeks and never dropped or hit.

I just cannot belive that a phone that costs 1000€ has this poor built quality!

It's currently in samsung service on warranty repair, and I will post what was a problem/solution after it's repaired.

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Anonymous User
Not applicable
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Galaxy S20 Series

If they found no cracks with their lamp on the oled layer it is in warranty and you should not be mad about that

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icuric
Apprentice
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Galaxy S20 Series

How could I not be mad? Spend so much money on it and now I am without phone.
Official Samsung Customer service said that they need to order a new OLED panel as they don't have it on stock because it's brand new phone model. And due to current situation with Covid and nearly all flights grounded it will take ages for it to arrive!

 

 

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Solution
icuric
Apprentice
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Galaxy S20 Series

Service is finished after more than 2 weeks. They have found technical problem and replaced screen and battery module.

View solution in context

SebaMinguez
First Poster
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Galaxy S20 Series

It's happening the same to me. I'll contact support, thanks

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Luisa_M
First Poster
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Galaxy S20 Series

I have the same issue, what should I do?

 

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SebaMinguez
First Poster
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Galaxy S20 Series

Contact samsung support worked form me. They repaired the phone in a week.

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