S20 camera glass

[laurajay]

Hi 

I have the Samsung s20 fe. Tonight I lifted my phone of the coffee table where it has sat all night to the camera glass being broke I have looked on Google and there seems to be a lot of people having this issue. Has anyone else had this issue? Know how or where to get it fixed there was no trauma I sat it down done homework with the kids then picked it up and it was broke like a hole has appeared and the glass around it is all cracked.

Laura

[BandOfBrothers]

Hi @laurajay 

Sorry to hear about the damage to your phone. 😥

I would suggest to use Samsungs repair service at a Samsung Service  Centre and they'll assess the damage and advise if this is covered under the limited 2 year manufacturing warranty or not.

If they deem this as accidental damage then they'll levy a fee for repair.

If you do not have any phone insurance or Home Contents insurance then you would have to make a decision to authorise Samsung to carry out the repair or not.

I wish you all the best with this situation. 

[Deanne]

I've had this exact issue and they are telling me it's not a known issue despite multiple articles on Google about it!

[BilalB]

Samsung are seriously taking the ***** on this one. 

[Deanne]

They are!