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Original topic:

S20 camera glass

(Topic created on: 19-09-2021 12:20 AM)
laurajay
First Poster
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Galaxy S20 Series
Hi 
I have the Samsung s20 fe. Tonight I lifted my phone of the coffee table where it has sat all night to the camera glass being broke I have looked on Google and there seems to be a lot of people having this issue. Has anyone else had this issue? Know how or where to get it fixed there was no trauma I sat it down done homework with the kids then picked it up and it was broke like a hole has appeared and the glass around it is all cracked.
Laura
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4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
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Galaxy S20 Series

Hi @laurajay 

 

Sorry to hear about the damage to your phone. 😥

I would suggest to use Samsungs repair service at a Samsung Service  Centre and they'll assess the damage and advise if this is covered under the limited 2 year manufacturing warranty or not.

If they deem this as accidental damage then they'll levy a fee for repair.

If you do not have any phone insurance or Home Contents insurance then you would have to make a decision to authorise Samsung to carry out the repair or not.

I wish you all the best with this situation. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

Deanne
First Poster
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Galaxy S20 Series
I've had this exact issue and they are telling me it's not a known issue despite multiple articles on Google about it!
BilalB
Explorer
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Galaxy S20 Series

Samsung are seriously taking the ***** on this one. 

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Deanne
First Poster
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Galaxy S20 Series
They are!
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