10-10-2020 08:18 PM - last edited 10-10-2020 08:22 PM
I have scratches on the bulit-in screen protector from my phone being in my pocket with my keys (not unusual for the two items to be in a pocket together). I have had the phone for two weeks. I have never dropped it.
I went to the Oxford Street store today and they weren't surprised. They said that is what is supposed to happen to the screen protector. They said they have seen much worse and that is what the screen protector is for.
I have an IPhone X (work phone) with a third-party screen protector. No scratches. The phone is over two years old. The stance of Samsung's staff is strange.
I have had many phones. It is not normal that the screen scratches in the pocket and it is an eyesore. It is not keeping with a premium product.
I believe my issue must be universal
, as I have treated the phone well and there is no reason for scratches.
Is there any solution or do I need to return the phone?
10-10-2020 08:39 PM in
10-10-2020 08:45 PM in
12-10-2020 03:08 PM in