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Original topic:

Poor network signal on s20 plus

(Topic created on: 21-08-2020 03:39 PM)
Arif3
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Galaxy S20 Series

I'm also facing the problem lost signal and signal. One of the worst deal from samsung.

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10 REPLIES 10
AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Arif3: Sorry to hear that you're experiencing network issues on your Galaxy S20. Have you noticed if you're losing signal in a specific area/region, or is it persistent in all areas? Are you able to try another SIM card in the device to see if you notice an improvement? Similarly, can you try your current SIM in another compatible mobile, as this will help to determine if the issue lies with the phone or your network/SIM. In the meantime, as a basic troubleshooting step, please try pressing the Volume Down and Power buttons together until the phone restarts, as this will refresh the device and address any temporary issues that might be a contributing factor. 

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VenkatReddy
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Galaxy S20 Series

Hello,

 

I am also facing network issues with my s20plus. Both my SIMs are having an issue in pulling the signals. I am unable to make or receive calls most of the times. When I am indoor, I need to connect to WiFi for better connectivity. But when I am not having WIFI, my mobile will go alien mode most of the times... I checked my signal by using a different mobile for the same SIM card and the signals are pretty fine and the browsing is awesome.. Signal is dropping very frequently on my s20plus.

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florin3599
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Galaxy S20 Series
since last update on my phone signal is very weak . a line or two. i dont know what to do anymore. reset network. setting up manualy network connection. i dont know why is happening this
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Ged1968
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Galaxy S20 Series
Im having real issues too. Lose reception for no reason and after the first minute of 3 out of 10 calls, the person im speaking to says it sounds like I'm underwater. This is S20 plus is my 4th SMsung phone and it has left me with a bad feeling about upgrading. I've tried all sorts of things to fix the issues including changing SIMs and still have problems.
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KholaI
Moderator
Moderator
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Galaxy S20 Series

Does this occur with all contacts, or a selective few? Is it in the same location, or does it occur in all places? Also, could you also test the receiver by dialling *#0283# > Select RCV Packet Loopback ON (or it may appear as Start : RCV_1stMic) > Say a few words as though you were on a call. If you're able to hear your own voice, it means your receiver is fine. 

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Ged1968
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Galaxy S20 Series
I've tried another sim and have the same problem. When I answer a call I'm finding I can't be heard so have to hang up and call back. It's starting to become annoying now. I've had nothing but problems with this device.
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TessM
Moderator
Moderator
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Galaxy S20 Series

Thanks for giving this a try @Ged1968 . Can you check if the same thing happens if you try to call someone using a different app for example WhatsApp calls? Have you tried the test mentioned by @KholaI?

Millman
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Galaxy S20 Series

In getting same with S20 ultra. Wife has a cheap Huawei on same network(EE via plus net) 

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Millman
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Galaxy S20 Series

I'm getting same on s20 ultra. Wife has cheap hauwai which shows 2 bars to my zero. Both are on same EE network in cornwall. Also have S9 and S10 with same poor signal. Not great when cheap phone out does the flagships. 

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