Pokemon Go and the Samsung S20 Ultra

[Slipmat]

While this is primarily a Niantic issue, perhaps a gentle 'nudge' from Samsung might get their attention. All Samsung Galaxy Store versions of PoGo starting with 0.170.0 and subsequent updates 0.171.1 and 0.171.2 will freeze a few seconds after starting the game, from various Forum Threads around it seems to be just the S20 Ultra has this issue, i also have an S8+ and i even resurrected an old S7 Flat to test it and all updates are fine on them, luckily a forced update hasn't happened yet but when it comes looks like S20 Ultra players will be locked out, just to point out this also happens on the Google Play Store versions so ball is in Niantic's court.

[SathN]

No. It's frustrating as well.

[Ipw133]

I have a few areas that could be used to rule problems

[Shadowsheepcz]

Bye bye Event.... and thank you niantic....   )§-.,´=¨)§-.-*/*-§)¨´*-

[DMen88]

Have Niantic actually confirmed they are aware of the issue? Got my s20+ today and game freezes shortly after opening

[SathN]

Sent an email using contact details from the application . Received below reply. It's also given in the known issues at the URL: https://niantic.helpshift.com/a/pokemon-go/?p=web&s=top-articles&f=known-issues 

Niantic Support
April 08, 2020, 15:31 +0000
This is an automatically generated email sent from a no-reply email address. We are not able to provide support via this email address. In general, the best way to reach Niantic Support is through the Pokémon GO app. Go to the Settings menu, scroll down and select Get Support, then tap Contact Us (iOS) or the chat icon (Android) in the upper right corner. For more details, please see our How to Contact Support article here: https://niantic.support/2zSnvmV

[Yoshike]

Any other options as this older versions now won't load anymore unless you upload and then we're back where we started.. 😕

[Ipw133]

It's noted in the known issues if you check support via the app, and report bugs.

[Ipw133]

Niantic are very clever to shield themselves from angry or concerned customers

[DarrenH92]

"Increased crashes on Samsung Galaxy S20 devices

Issue description: We are investigating reports of increased crashes and freezes when using the app on a Samsung Galaxy S20 device.

Issue status: Investigating"

This is what is in the known issues section. Copied and pasted on another handset as it freezes before you can get there on an S20!

[Slipmat]

New update available on the Galaxy Store bringing it to version 0.171.4 but surprise surprise, same issue on my S20 Ultra, feeezes seconds after logging in.