I hope someone can actually give some real help, I found a guy with a S10 with similar problem here and the thread was marked solved when the problem still exists and apparent no solution as I already wasted a few hours in the net looking and trying everything without luck.
Problem - was taking a photo, then the cell stuck and nothing would work, a white screen with Samsung logo appeared and some colored balls were passing by at bottom. It took awhile, I could not turn it off because on S20 you turn off in the screen only (which was stuck). The white screen resumed and the cell re-started by itself.
Was not an update, it was updated...Later come an security update from Samsung.
When I went to the Samsung Gallery, that last photo I took was there and a little circle running at bottom, and it will not stop, keeps in the processing mode.
I have tried everything, I cannot delete it, I cannot move it, used a PC to try move it out and no luck...NOTHING worked!😡
I don't use cloud and don't have a memory card in storage either.
Is there ANY SOLUTION FOR THIS PROBLEM SAMSUNG? I only found others having the same problem but no solution.