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Original topic:

Picture Stuck Processing in Samsung Gallery, Galaxy S20 ULTRA - UNSOLVED PROBLEM

(Topic created on: 10/02/21 06:32)
Edmon7
First Poster
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Galaxy S20 Series

Galaxy S20 Ultra 5G

Model SM-G988U

REV1.0

One UI Version 3.0

Android Version  11

 

I hope someone can actually give some real help,  I found a guy with a S10 with similar problem here and the  thread was marked solved when the problem still exists and apparent no solution as I already wasted a few hours in the net looking and trying everything without luck.

Problem - was taking a photo,  then the cell stuck and nothing would work, a white screen with Samsung logo appeared and some colored balls were passing by at bottom.  It took awhile, I could not turn it off because on S20 you turn off in the screen only (which was stuck). The white screen resumed and the cell re-started by itself.

Was not an update, it was updated...Later come an security update from Samsung.

When I went to the Samsung Gallery, that last photo I took was there and a little circle running at bottom, and it will not stop, keeps in the processing mode.

I have tried everything, I cannot delete it, I cannot move it, used a PC to try move it out and no luck...NOTHING worked!😡

I don't use cloud and don't have a memory card in storage either.

Is there ANY SOLUTION FOR THIS PROBLEM SAMSUNG? I only found others having the same problem but no solution.

 

Thanks!

1 REPLY 1
TessM
Moderator
Moderator
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Galaxy S20 Series

Hey @Edmon7 ,

could you please share a screenshot of the image and the circles so I can have a better understanding of this and provide you with the right steps? 

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