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Original topic:

Phone going weird

(Topic created on: 28-05-2022 07:41 PM)
starshine
Pioneer
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Galaxy S20 Series
Need some help with my Samsung galaxy s20 5g since today its been acting up really wierd.
Internet slow,closing down when I get onto the Internet,password are not being recognised, messages are not sending as normal this is just a few of the issues im having🤬
Is anyone else having any problems today?
So I have already checked with my service provider and no issues there,i have also rebooted my phone as well still not made a difference.
Please can anyone suggest anything else i should try much appreciated 🙂 
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10 REPLIES 10
antikythera
Black Belt 
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Galaxy S20 Series
Factory reset but backup your photos and videos or anything else you want to save first. When doing so, put them all through a virus scanner. It's highly likely your phone and connected accounts on it are compromised given the behaviour and passwords not being recognised.
starshine
Pioneer
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Galaxy S20 Series
Ok thank you so much for your help i will try this and let you know how i get on
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iz77978
Journeyman
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Galaxy S20 Series
I had this kind problem a week ago. I went to a phone repair shop and they sorted it out for me. Maybe do the same?
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starshine
Pioneer
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Galaxy S20 Series
What did they say was the problem with your phone ?
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iz77978
Journeyman
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Galaxy S20 Series
I don't even remember but it was something to do with my SIM card. I had it exchanged.
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iz77978
Journeyman
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Galaxy S20 Series
OK I hope you get it fixed
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BandOfBrothers
Samsung Maker ★★
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Galaxy S20 Series

Before a full factory reset I would suggest the following....


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

starshine
Pioneer
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Galaxy S20 Series
Where have u been lol 😆 i was waiting for your response my Samsung guru 🤣
Happyhubert
Journeyman
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Galaxy S20 Series
It happened to my galaxy s20 5G after the software update my phone still not right now. Software update affected a lot of Samsung disgruntled customers, but Samsung denied there was anything wrong with the software update. Hope you resolve this issue