Obviously that shouldn't happen @jsamb
I would suggest to contact Samsung to ask what they can do for you.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
@jsamb: I'm really sorry to hear that you have encountered this issue. We take matters such as this very seriously, therefore if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
If you are based outside the UK/Ireland then please contact the relevant support team in your region by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to assist you further.