Phone calls interrupted

[Nordic1]

Hi there, my new Galaxy S21 Ultra 128GB constantly interrupts both my in- and outgoing phone calls. I can not get in contact with Samsung support on either e-mail, telephone, chat or facebook. Does anyone know how to fix the problem?  

[Clive7409]

You sure it's an S21 as not released until 29/01 i thought? 🤔

[Nordic1]

Sorry, it is an S20

[Clive7409]

When you say interrupts can you clarify what you mean? i.e it drops calls or notification sounds when on a call etc.

[Nordic1]

the calls are simply cut off..

[AntS]

Hi @Nordic1 , 

No worries. Moved the thread to the S20 area for you. (And cheers too for answering this one, Clive7409.) 🙂

And some more questions for you too, Nordic1! (Hopefully, we can narrow down what the cause is and help fix things.)

• Which network are you with?
• Does the issue happen when you use the SIM in another device?
• What's the signal strength on your S20 Ultra like? (E.g. how many bars?)
• Is  your S20 Ultra on the latest software version? (To check: Settings > Software update. 'Download and install' will check for updates. 'Last update' will tell you the latest version if you want to share that with us.)
• Any other troubleshooting you've done? E.g. restarting the phone, or trying it in Safe Mode?