Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Phone calls interrupted

(Topic created on: 20/01/21 00:26)
Nordic1
First Poster
Options
Galaxy S20 Series

Hi there, my new Galaxy S21 Ultra 128GB constantly interrupts both my in- and outgoing phone calls. I can not get in contact with Samsung support on either e-mail, telephone, chat or facebook. Does anyone know how to fix the problem?  

0 Likes
Reply
5 REPLIES 5
Clive7409
Navigator
Options
Galaxy S20 Series
You sure it's an S21 as not released until 29/01 i thought? 🤔
Nordic1
First Poster
Options
Galaxy S20 Series

Sorry, it is an S20

Clive7409
Navigator
Options
Galaxy S20 Series
When you say interrupts can you clarify what you mean? i.e it drops calls or notification sounds when on a call etc.
Nordic1
First Poster
Options
Galaxy S20 Series

the calls are simply cut off..

0 Likes
Reply
AntS
Moderator
Moderator
Options
Galaxy S20 Series

Hi @Nordic1 , 

 

No worries. Moved the thread to the S20 area for you. (And cheers too for answering this one, Clive7409.) 🙂

 

And some more questions for you too, Nordic1! (Hopefully, we can narrow down what the cause is and help fix things.)

 

  • Which network are you with?
  • Does the issue happen when you use the SIM in another device?
  • What's the signal strength on your S20 Ultra like? (E.g. how many bars?)
  • Is  your S20 Ultra on the latest software version? (To check: Settings > Software update. 'Download and install' will check for updates. 'Last update' will tell you the latest version if you want to share that with us.)
  • Any other troubleshooting you've done? E.g. restarting the phone, or trying it in Safe Mode?