Overheating

[idlE]

I bought S20 5G but when you use normally like, when you are on IG or Youtube or with every app it goes OVERHEATING. Whats happening whith this phone. Pls can anyone explain to me what it is ?? 

Thank You.

[Shelley123]

Could possibly be due to a software update, I usually find backing up your phone then doing a factory data reset helps, had to do a factory reset on my tab s7+ after a update messed it up and made it lag and freeze, its working great again now.

[idlE]

So i need to do a reset factory?
I swear it goes over overheating.
I dont know what it is!!!

[Shelley123]

Sorry I took so long to get back to you, had to take a important call, I would try the factory reset hopefully it will solve your problem,

[idlE]

No worries.
Oh okay thank you for telling me this. Cheers 😊

[Mitzzz999]

Make sure you're also familiar with "device care" set up in settings of your phone. Truly helps manage and maintain your phone.

[idlE]

Already done that, but doesn't work.

[Mitzzz999]

There is the possibility that there could be a genuine issue but hopefully as Shelley has suggested... a hard reset may fix your issue. If not, may need to be booked in.

[idlE]

Thank you i hope thats going to be fixed with some updates or i don't know. Cheers