Over Heating S20 Ultra

[Sipho]

Only had this device a few weeks. Over heating to the point warning ⚠️  on the device starts. Samsung won't help. Reported the issue on 28th still waiting for someone from the CEOs office to get in touch. Samsung won't upload my reviews of the device. I even put pictures and videos of what the device is doing. 

[BandOfBrothers]

You're very welcome @Sipho 

I think it's important to be aware of all your options.

With the s20 it appears from Internet chatter and tech blogs that the varient in the states with the Qualcomm SM8250 Snapdragon 86 chipset copes better than the Exynos 990 chipset we have.

But that's connected to battery management and gaming with lag , stutter and frame rate drops as far as I can remember And how it copes with the higher refresh rate.

But that's internet chatter between owners.

Samsung will want to explore all avenues with your phone. I don't know how many units have been sold in the Uk and other places but if it was a widespread issue then there would be more on this.

Samsung would recall I assume as they did with the Samsung Note 7 if this was a widespread issue.

Maybe a bad batch of chipsets I don't know but they can't afford to be flippant so wouldn't be.

PR is important to any business.

Hopefully they'll get this sorted one way or another for you.

Your not asking for anything unreasonable.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[Sipho]

Another day has gone by and still nothing from Samsung. Samsung have removed all my post on the Samsung review page. Won't upload any of my comments. Even if they are negative. I mean this is my experience , why should i not be allowed to say it. 

[TessM]

Have you tried to arrange a new repair for this as @AndrewL  has advised you? 

[Sipho]

Samsung CEOs team have had my case since the 27th. They are dealing with it so Samsung Customer service can not help. I have to wait. I took the matter higher thinking it would be handled differently. Gosh,  was i wrong ....

[TessM]

I do understand your frustration and I would like to thank you for your patience. Our Team will aim to get this cases resolved as soon as possible @Sipho . However, this may be delayed due to the current situation. 

[Sipho]

I've got past frustration. It's the concern for my and worry about having this device in house. The way i this issue has been dealt with has just left me with No more words ....

[Sipho]

Got a call today from Samsung. They tell me what am experiencing they can not HELP me with. They are going by what the Technicians  report said. Even after sending proof of what the device is doing. Great Customer Service Samsung. Especially after i spent so much money on this device. Great work...

[Sipho]

Samsung have said the device over heating while on charge is caused by an external source so they will not cover that and the device can not be repaired. They will be sending it back to me. I can keep it in the house and not use it. I mean what great customer service. £1199.00 phone. Not even a month old . Really

[BandOfBrothers]

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@Sipho wrote:
Samsung have said the device over heating while on charge is caused by an external source so they will not cover that and the device can not be repaired. They will be sending it back to me. I can keep it in the house and not use it. I mean what great customer service. £1199.00 phone. Not even a month old . Really

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What are Samsung classing as the external source @Sipho  ? Charger ?

Perhaps consider looking at the link i added earlier in the thread.

🌈 Stay Safe & Stay Alert.  🌈 

[Sipho]

One reason they gave me for external sources is. " I must have been standing in front of a heater with the device in my pocket. And yet i clearly sent a video with the device on charge. the over heating warning ⚠️ only over comes up when device on charge...