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Original topic:

no sound when I get a phone call

(Topic created on: 10/12/20 19:12)
shadmist
First Poster
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Galaxy S20 Series
Since the latest software update I dont have sound when people call has anybody else got this issue and how do I fix it 
22 REPLIES 22
AndrewL
Moderator
Moderator
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Galaxy S20 Series

@shadmist: I'm sorry to hear that you're experiencing this issue. Is the sound problem only affecting incoming calls? For clarity, are you unable to hear the caller, or are they unable to hear you? In the meantime, please take a look at the basic troubleshooting steps below.

- Press the Volume Down and Power buttons together for around 10 seconds until the phone restarts. This will Soft Reset the phone, and address any temporary issues.

- Remove any cases or covers from the phone

- Head to Settings > Apps > Phone > Storage > Clear Cache

- When on a call, use the Volume Up button on the side of the phone to adjust the call volume

- Try your SIM in another compatible device, if possible, to see if the issue persists. This will help to determine if the issue is related to your network or the phone itself. 


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Members_aM0X1gu
First Poster
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Galaxy S20 Series

S20 5G Android 11 update and now the phone does not ring for an incoming call, only vibration. Bluetooth link with the watch is off, changed to different sounds, it plays music, can make a call, did a couple of hot and cold restarts but still the same problem, any idea other than reset everything to factory default?

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Members_yHc2pHw
First Poster
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Galaxy S20 Series

Hello, I have the same problem. Since I updated to android 11 I have no audio (ring tone) when there is an incoming call. Everything else works fine. Maybe a bug? S20 Ultra 5G

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Members_av2eNYo
Apprentice
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Galaxy S20 Series

Hello, I have the same problem. Since today. 

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OJCD
Explorer
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Galaxy S20 Series
Yes experiencing exactly the same thing, no sound on incoming calls since new update, done all the essential checks.
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OJCD
Explorer
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Galaxy S20 Series
Hi Andrew, yes it's only affecting incoming calls, tried on WhatsApp for incoming calls works fine. Yes I can hear the other caller and they can hear me. Done the soft reset and cleared cache in phone storage. Did the sim thing as well, all working fine, it's just purely the incoming ringtone for a normal call. Please can you forward this on to samsung tech team for a new update to repair this issue for several people that have the same problem since new update beginning of December. Thank you.
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CarlH
Moderator
Moderator
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Galaxy S20 Series

Hi @OJCD. Can you check if the issue occurs. in Safe Mode? To activate this, hold the Power and Volume Down buttons together for a few seconds and then long press on Power Off on the screen (this will change to Safe Mode so tap on that to restart). Third party apps are disabled during this and if your phone behaves normal, it indicates on of them is causing the issue and I recommend deleting apps one by one until you find the culprit. 

OJCD
Explorer
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Galaxy S20 Series
Hi Carl, tried everything like you said in safe mode rang as normal, then apps etc, no luck still doing same thing. But there are many people with the same issue since new update, so this needs to be looked at by tech engineers at Samsung to role out new update to correct this mistake or they need to try this issue there end on there phones.
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OJCD
Explorer
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Galaxy S20 Series
OK so another thing I've found out is anyone that calls that is not in my phone book then the phone seems to ring as normal but a contact from the phone book still not working???
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