Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

No recognition of SIM card

(Topic created on: 21-07-2021 08:08 AM)
Sandie01
Apprentice
Options
Galaxy S20 Series
Since updating yesterday, my phone (S20 FE) won't pick up my SIM card so unable to make or receive calls or texts, works ok over wi-fi calling, can anyone help please.
0 Likes
10 REPLIES 10
AshS21
Black Belt 
Options
Galaxy S20 Series
Have your tried removing sim card and putting back in and restarting the phone?
0 Likes
Sandie01
Apprentice
Options
Galaxy S20 Series
I have done. Even tried different SIM card for other phone and same issue. Tried resetting network settings too.
0 Likes
Pugs1957
Superuser I
Superuser I
Options
Galaxy S20 Series
Who is your carrier?
0 Likes
Sandie01
Apprentice
Options
Galaxy S20 Series
Sky. The SIM works fine in another phone.
0 Likes
Pugs1957
Superuser I
Superuser I
Options
Galaxy S20 Series
Check your APN settings are correct. https://apnphone.com/gb/sky-mobile/
0 Likes
Sandie01
Apprentice
Options
Galaxy S20 Series
Nope, still not worked.
0 Likes
Pugs1957
Superuser I
Superuser I
Options
Galaxy S20 Series
I'm starting to think it's a card reader issue. Do you have a warranty?
0 Likes
Sandie01
Apprentice
Options
Galaxy S20 Series
I should have as it's only 6 mth old. I'll get in touch with sky as got phone and contract through them thanks for your help.
CodyH
Navigator
Options
Galaxy S20 Series
Try turn of phone take out sim and clean it with damp cloth then dry it put back in and turn on. Be gentle when do this.
0 Likes