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Original topic:

no connection mobile data?

(Topic created on: 27-12-2020 09:47 PM)
FERNEEX
Pathfinder
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Galaxy S20 Series
My Samsung galaxy FE 5g will not connect to Mobile data I have a three sim as my Maine sim ,this is the sim that will not connect,it makes phone calls ,sends messages without issue ,I called three about 5 times as I was told different ways to resolve this in the end I did a factory reset but this did not help ,I put the sim in another phone and the data worked . I did receive android 11 update and thought this could have caused the issue but I was told it was not the problem, I called sky mobile who i got the phone of , I have a sim with them but it's not used for any of the above they said that it may be APN  so I called three again they said as the sim worked in another phone,that the phone was faulty, so I called Samsung they said that it was not he phone as it's fairly new and said it was no the update I've ordderd another sim to see if it's the sim , I've got ,bir I don't think it is of anyone as an answer and a fix I would really appreciate it as I've been trying to work this out for the last two days , i can usually work these thing out without issue but this is just frustrating . Please help

Thank you
PF
PF
23 REPLIES 23
ironass
Troubleshooter
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Galaxy S20 Series

You are not alone with this issue on the Samsung Galaxy S20 FE on Android 11. See...

 

S20 FE 5G Network Data after FW update

 

11 UI 3.0. Update no data

 

See, here for a possible solution...

 

Possible fix of missing mobile data on S20 FE 5G after Android 11 update



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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FERNEEX
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Galaxy S20 Series
than you I thought I was going mad I tried ,network reset, a factory reset spoke to three 5 times , at least I now know , thank you again you did there was a possible fix could you send the link as it was not in the first message
PF
ironass
Troubleshooter
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Galaxy S20 Series

It is in the 3rd link of my previous post. Just checked and it is working. 



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
FERNEEX
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Galaxy S20 Series
ok than you again ,have a happy new year
PF
FERNEEX
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Galaxy S20 Series
😄😄it's working now thank you saved me pulling my hair out
PF
sheplfc74
Navigator
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Galaxy S20 Series
I've had the same issues, been going crazy, seems we all in the same boat since the new update on the FE, I've not changed sim to SIM2, put sim back into SIM1 go in to connection settings, select 3g/2g auto, you should get your Internet back, then select LTE/3g/2g auto, that got my 4g back, you try going up to 5g/lte/3g/2g and you lose the lot, ive tried everything except a hard reset, but this option has got me back to 4G for the time being, if you switch your fone off at anytime you have to manually do this to get Internet, try it and let me know, working for me at the moment. Mark
Engine82
First Poster
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Galaxy S20 Series
I have the same issues with my S20 FE....can someone help me please, I did all the resets etc still not working.
vondogg
First Poster
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Galaxy S20 Series
I am exactly the same, I had replacement sim and also phone exchange, new phone worked fine until new update and sim works fine in other device its definitely the update and I've reported it to samsung. switching data to lte/3g/2g works for the time being.
vondogg
First Poster
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Galaxy S20 Series
switch it to lte/3g/2g auto and that should help for the time being its been a nightmare only had phone a day b4 this started!