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new samsung s20 fe update - wont connect to mobile data

(Topic created on: 01-07-2021 01:46 PM)
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Members_llXTW6N
Journeyman
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Hello since the new software upgrade on the Samsung s20 Fe my mobile will not connect to mobile data whether it is 3g/4g/5g.   My phone indicates that there is signal but it wont connect.  I have restarted the phone  umerous times.  Taken the sim card out also changed my mobile settings to lte/3g etc and restarted it but it just wont work.  It is a little frustrating

8 REPLIES 8
Wren
Journeyman
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A little frustrating? If it does it to me, someone will have to stop me from hurling this briefcase out of the window!
Pugs1957
Samsung Members Star ★
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And you are on Vodafone right? Check for LoobyLoo's post a few below yours. Can't provide a link as I'm using the app. On browser now! See Samsung S20fe mobile data not working since last update. - Samsung Community

APARMAR
Troubleshooter
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Try turning flight mode on, then restart your phone and once it is restarted, turn off flight mode. Let me know if it works as it worked for me a couple years back.
Members_llXTW6N
Journeyman
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yes and thanks i will have a look

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Members_llXTW6N
Journeyman
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I tried that when I took the sim card out but I will try again without taking the sim card out.   it does appear to work for a couple of mins and then goes offline again

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Members_llXTW6N
Journeyman
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Ive changed the APN settings and it appears to be working (fingers crossed).   I had been tweeting samsung and it is shame they did not mention this.  They are clearly aware of the problem.  thanks everyone

 

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APARMAR
Troubleshooter
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Well at least you got a connection for a bit but hope it gets sorted for you soon
Members_llXTW6N
Journeyman
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Thanks, unfortunately today it is not working again.  Samsung have stated that it is because I have no data, its extremely frustrating especially if the know about the problem.  

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