11-03-2021 12:38 PM
11-03-2021 12:56 PM
11-03-2021 01:20 PM
11-03-2021 01:57 PM
@Hwalker1: Further to the advice offered above, please press the Volume Down and Power buttons at the same time, just a short press, and the edges of the screen should flash to indicate that the screenshot has been captured. Alternatively, head to Settings > Advanced Features > Motions and Gestures > Palm Swipe to Capture > On, as this allows you to take a screenshot by swiping the edge of your hand across the screen.
11-03-2021 08:57 PM
11-03-2021 10:21 PM
12-06-2021 05:09 AM
14-04-2022 09:14 PM
I struggled many days with the same problem, and was annoyed with so many suggestions of pressing briefly the two buttons. I also didn't want to loose all the settings changes that I had done, so I resisted to do a settings reset. Well, what worked for me was pressing for a loooong time both vol.down and power buttons until the phone turned off. Then I turned it on pressing the two buttons again. Since then, "pressing briefly the two buttons" finally worked!