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My keeps saying uts overheating even when I'm using inly one app

(Topic created on: 14-04-2021 03:06 PM)
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Jaydbabes
Apprentice
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Just recently my phone is always overheating and it closes the app I am using 
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KholaI
Moderator
Moderator
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Hey @Jaydbabes 

What app are you referring to?

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Jaydbabes
Apprentice
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Once it says the phone is overheating it begins to shut down any app I open
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KholaI
Moderator
Moderator
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Does this error message pop up randomly or does it occur when using a specific app, or even charging your phone?

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Jaydbabes
Apprentice
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It can come up whilst charging my or browsing or even reading my messages
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KholaI
Moderator
Moderator
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Can you start your phone in Safe Mode, and monitor your phone to see if the same issue occurs? This will temporarily disable most third-party apps and allow your phone to run on its basic interface. You can do this by holding the Power off button > Hold the Power off icon > Tap Safe Mode. 

If your phone runs smoothly without any error messages whilst in Safe Mode, this indicates the issue is caused by a third-party app. To rectify this issue, please restart your phone then proceed to delete the third-party apps one by one until you find the culprit.

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