Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Mobile Data disconnects while Lock Screen is active S20

(Topic created on: 24-01-2022 01:19 PM)
Nionexis
Apprentice
Options
Galaxy S20 Series

As the Subject suggests my mobile data disconnects while my screen is locked. This started happening about 1 month ago, I think after an update.

I have a S20 which has the most recent updates installed, does anyone else have this problem happening to them as well or does anyone have a solution for this ?

 

Kind regards.

5 REPLIES 5
TessM
Moderator
Moderator
Options
Galaxy S20 Series

Hi @Nionexis ,

Do you have any power-saving settings enabled on the phone? You can check this from the phone Settings> Device care> Battery> Power mode. 

Nionexis
Apprentice
Options
Galaxy S20 Series

Hello @TessM,

 

Thank you for the quick reply but I'm afraid that I don't have any power-saving modes enabled on the phone.

0 Likes
TessM
Moderator
Moderator
Options
Galaxy S20 Series

That is fine @Nionexis , that was only one of the troubleshooting steps that we can offer here. I have also found this thread that may help you with your issue: https://eu.community.samsung.com/t5/galaxy-a-series/no-internet-when-i-lock-my-phone/td-p/1249349

0 Likes
Nionexis
Apprentice
Options
Galaxy S20 Series

Hi @TessM,

I've just followed the guide (link) which you've send me, I'll see how it goes today. At the end of today I'll get back with you.

Kind regards.

0 Likes
Nionexis
Apprentice
Options
Galaxy S20 Series

Hi @TessM,

I still receive the error which says "You are currently offline" and then afterwards everything connection wise restores within the minute.

Got any other idea which may cause this ?

0 Likes