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Original topic:

Mobile Cloud Gaming / Screen Issue

(Topic created on: 20/02/21 22:04)
Caaaaarl
First Poster
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Galaxy S20 Series
Since the latest update I haven't been able to play cloud gaming via Xbox Game Pass as the games doesn't no longer fit the screen. It worked perfectly fine before the update. 

Anyone else had any similar issues or know how to fix it?
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6 REPLIES 6
blueberry_cheesecake
Troubleshooter
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Galaxy S20 Series

hello @Caaaaarl 

 

try enabling full screen of app

Settings → search above "full screen" → enable your app

 

clear the cache

Settings → Apps → your gaming app → Storage → clear cache

 

turn off and on the phone

 

if persist, send error reports to Samsung via Members app

Members app → tap add button (+) → error report → app

 

and send report to your app developer via app settings or Play Store

 

cheers 😀

 

 

 


 (\_/)
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blueberry cheesecake so delicious
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Caaaaarl: Further to the advise offered by @blueberry_cheesecake, please check for an available update for the Game Pass app via the Google Play Store to see if this helps at all. Open the Google Play Store > Tap the 3 lines in the top left > My Apps and Games > Updates. If not, head to Settings > Display > Full Screen Apps, to see if you're able to select the app here. 


Caaaaarl
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Galaxy S20 Series
Thanks Guys, I will try your suggestions to see if it helps
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DanB
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Galaxy S20 Series
Hi did you get this resolved? I started playing today. All has been updated but games are not fitting screen. I got to play gears of War as that appeared to fit but after exiting and going back in. this also is having issues.
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Caaaaarl
First Poster
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Galaxy S20 Series
At the time it wasn't still working for me, haven't been on it since to be fair. Will have to try again soon. Its strange as was working great and then when I updated my Samsung Software and that's when it didn't fit the screen
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DanB
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Galaxy S20 Series
Have to switch off and on full screen.
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