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Original topic:

Microphone is quiet on phone

(Topic created on: 03-04-2020 03:22 AM)
JBSlamDunk
Apprentice
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Hi I've sent my s20+ back once due to this problem
When I'm on loudspeaker the mic doesn't enhance
I thought it was just that device

Basically it thinks I'm background noise and cancels me out unless I've got it to my mouth

The person on the other end keeps saying hellooo
Or sorry didn't hear you hellooo

I need to turn off background noise reduction or something but there is no option for this

5 REPLIES 5
Sanj8
First Poster
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I've got the same issue on my ultra 😕
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Aleszia
First Poster
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I have same issue with my s20+ I bought the phone last month..so it's brand new I don't understand 🤨
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JBSlamDunk
Apprentice
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The main function of a phone is to phone people so the microphone and ear piece should be the first part of the phone to be engineered.

 

As In your case with the ***** samsung s20+ 5G

Which is supposed to be a flagship it hasn't been the first priority.

 

I used to have a s7 edge before and the quality was fantastic on the phone and through out it never overheated never had a problem.

 

My new s20+ is a shambles.

 

Its a joke you have seen my complaint on the forum and haven't got back to me.

 

I will not Recommend samsung to anyone after this I have always liked samsung and thought you can't go wrong.

 

It internet signal is always dropping this is probably my networks fault.

 

You need to sort out the issue or I'm going for a different brand next time.

 

I am truly mad and am very frustrated.

 

I use it a lot for work purposes and its useless for phone calls they cannot hear me on the other end I have to use my Bluetooth earphones just to have decent phone call.

 

You need to sort this issue out also the fact the front camera is zoomed in when using 3rd party apps.

 

These latest phones were rushed and I can tell that your not bothered about customers anymore just wanted to grab as much money as possible.

 

Quality before quantity.

mikey117
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I'm having the same issue.  Did you ever get it resolved?

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Sanj8
First Poster
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No, I had 2 S20 ultras and both had the same issue. I decided to give it back to my network provider and they offered me the Note 20 ultra.
I haven't experienced the same issues so I just think it's an issue with the S20 ultra unfortunately.
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