27-04-2021 12:45 PM
Am I the only one that keeps losing my signal when I´m outside and it dosent connect again if I dont put flight mode on and then turn it of. Then it findes it again. (most of the time, sometimes I have to restart the phone) I can be abel to do that abot 5-20 times when I´m outside. Have sent it to Samsung but they say its nothing wrong but it and still it keeps doing that everaytime I leave the house.
I been searching the internet and ther are more who have the same problem I can see and they dont get any help either. So I´m intressted in how manny here that may have the same problem.
I have a Samsung 20 Ultra 5G
//suss2
27-04-2021 04:51 PM
27-04-2021 05:05 PM
Already done that, even borrowed another simcard and did not help...
27-04-2021 05:09 PM
27-04-2021 05:38 PM
My network, but got it send 4 times now the samsung repaire....
27-04-2021 05:57 PM
27-04-2021 06:11 PM
@SUSS2: Do you have a case or cover on the phone at all? If so, please try removing this temporarily to see if you notice an improvement, as it may be interfering with the phone's antenna. If this isn't applicable, power off the phone, take the SIM out and give the gold contacts a rub with a clean, dry microfibre cloth, then reinsert it and power the phone back on. If your network have confirmed that the signal strength is suitable in your area, are you able to try your SIM in another compatible device, as this will help to determine if the problem lies with the phone or your SIM/network.
28-04-2021 12:58 PM
Have made a complain at the network . The network told me to contact a 3 part so I did contact the ombudsmannen.
So will see what happen..meenwhile the phone is my drawer...that bad is it. Cant trust it when I take it outside...
05-05-2021 10:58 AM - last edited 05-05-2021 10:58 AM
Hi! Iwas complaining at the network and one of the bosses calld me up, told me att becourse they couldent find the problem on the phone I woulden get a new one, so I hade to keep this one and keep paing on it, I got a bit upset :(. So I wrote a complain to the "ombudsman" . Today the network calld me becourse they have got the complain from them.
OFCOURSE I should get a new phone, they wold send it to me today, so I learn today to not give up But still when I look at the internet there is more people who have the same problem so this is something that Samsung dont want to look up I feel like. I also learn today after talking to another person that if you send the phone 3 times to service and they dont fix the problem. Here in Sweden theres a law that they have to send a new one. But now today I,m so glad that I don´t have to worry anymore.