Hopefully the advice in this Samsung support page may help @Jayne48
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
Information provided by samsumg on this is not correct. There is no 'forgot' button. Every article they have on the matter refers to a 'forgot' button that hasn't existed in years. Trash company